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PUBLIC PRODUCT RELEASE NOTES | December 12, 2024

What's New

This month's new features are here to help you save time and maximize revenue:

• No Show Tracking: Maintain accurate records with tools to mark and track individual or group no-shows.
• Enable a Waitlist: Prevent gaps in the schedule with a tool that make it easy for members to request tee times.

Happy holidays,

Team Whoosh

Details

No Show Tracking (Now with Fee Options!)

Managing bookings and reducing missed opportunities just got easier with No Show Tracking in Whoosh. Whether it’s an individual or a group, you can now mark no-shows directly in the system—and even charge a fee to help mitigate lost revenue.

• Individual No Shows: To mark an individual player as a No Show, simply open the relevant booking details and select “Mark No Show” next to their name. Once saved, the player will no longer appear on the tee sheet.
• Group No Shows: For an entire group, open the booking details, click the three-dot menu in the top-right corner, and select “Mark Group No Show.” This will remove the group from the tee sheet, freeing up the tee time for another booking.
• View No Shows on Close Out: Track your no-shows at the end of the day in the Close Out screen. Under the Summary tab, expand the Bookings menu to see a tally of all no-shows.

Charge No Show Fees

Take it a step further by enabling No Show Fees to recoup revenue from missed bookings, pictured above. Here’s how:

1. In your Square account, create an Item and Item Variation for your No Show Fee.
2. In Whoosh, navigate to Settings > Customer Booking Settings, toggle Charge No Show Fees to Yes, and enter the fee amount.
3. Select the Square Item and Variation you just created.

With this setup, no-show fees are automatically applied when a player misses their scheduled time, ensuring fairness and reducing future no-shows.

Enable Waitlist Functionality 

Is your tee sheet filling up fast, leaving potential bookings on the table? Our new Reservation Requests feature helps you capture every opportunity and not miss out on revenue. Now, customers can add themselves to a waitlist for their preferred time, and if it becomes available, it’s just one click for staff to confirm their reservation. Here’s how it works:

• Customer Convenience: From the Whoosh Booking app on mobile or desktop customers can easily join the waitlist for a preferred time and will be notified when their request is approved, and they've made their way onto the tee sheet. 
• Streamlined for Staff: Staff will see a clear icon on the agenda indicating a reservation request. With a simple click, you can assign the time, adjust as needed, and notify the customer instantly.

This feature is currently only available for beta testing. Those interested can reply to this email to learn more about the feature and it's functionality. 

Whoosh and Foresight Sports Announce Strategic Partnership To Transform Simulator Facility Management

Earlier this week we announced our partnership with Foresight Sports to deliver a seamless “Business in a Box” solution for simulator operations.

This partnership builds on our recently announced expansion into full activity management, which introduced powerful duration-based booking and resource optimization features to recreation facilities of all kinds. Read more.

Whoosh is PGA Show Ready

'Tis the season to start planning your trip to Orlando to see the Whoosh team! Will we see you there?

We value your feedback! All of these features are a result of feedback from our customers. If you have ideas or questions, please reach out to support@whoosh.io.