Modern solutions
for the entire facility

What's New

This month is about faster checkout and more reasons for customers to come back to your facility: Customers can now see and redeem their loyalty rewards in the app, and staff can apply rewards right at the point of sale. Apple Pay makes paying for prepaid bookings quick and easy. We've simplified logging in with biometrics, and given staff more control over how memberships appear in their Store. Read on for more! 

Details

Whoosh AI Beta Program

Say hello to your daily intelligence partner! Whoosh AI puts operational intelligence directly into your team's hands. Ask a question in plain English and get an answer in seconds: "Which members are at-risk for churn?" "Are we adequately staffed next week based on reservation data?" "What's driving our uptick in bookings this month?" It also helps your staff learn Whoosh features and workflows without digging through docs or submitting support tickets. It's not an add-on either, it works inside Whoosh, respecting your existing access permissions, and learns from your feedback.

Current customer and interested in the beta? Reply to this email and we'll get you added to the list. 

Loyalty Points

For facilities running Square Loyalty, customers can now check their points balance, reward tiers, and upcoming expirations in the Whoosh app. They can also redeem rewards themselves at checkout on prepaid bookings, lessons, and events. On the staff side, loyalty status now appears on customer profiles and bookings, and staff can see and apply available rewards at checkout. Your program stays configured in Square, and Whoosh brings it to where your customers and staff already are.

Apple Pay Available to Customers at Checkout

Customers on iPhone, or using Safari on an Apple device, can now pay with Apple Pay for bookings, lessons, and events that require full payment up front. Payments run through your existing Square account, so reporting and refunds work just like card payments. However, Apple Pay isn’t saved as a card on file, so it can’t be used for later charges (like no-show fees).

We’re exploring branded, white-labeled mobile apps for Whoosh clubs, and we want your input.

Biometric Login for Customers

Customers using the Whoosh iOS or Android app can now turn on Face ID, Touch ID, or their Android phone's fingerprint/face unlock. Once it's on, getting back into the app is a glance or a tap instead of a password. Customers have the option to turn it on and traditional email/ password sign-in will always be available as a fallback. 

Reorder Memberships in Your Store

Your best-selling membership shouldn’t be buried at the bottom of the list. Staff can now drag and drop memberships and packages in Admin into any order, and that’s the order customers see in your Store. You can lead with your most popular option, sort by price, or feature a promotion without rebuilding anything.

Duplicate Packages

Staff can now duplicate an existing package from its menu and adjust it from there, instead of starting from scratch each time you'd like to offer something new. 

Default Customer Type

Your facility always has one default customer type, and now your staff can see and manage it. The default is clearly labeled in your list, and staff can switch it to a different type with a single toggle. The default can no longer be deleted by accident. 

We value your feedback! All of these features are a result of feedback from our customers. If you have ideas or questions, please reach out to support@whoosh.io.