Modern solutions
for the entire facility

What's New

This month's release reduces friction in three places: staff looking for answers spend less time searching for them, customers finding playing partners within their same customer type, and a faster path from marketing message to member/package purchases. 

Details

Whoosh Knowledge Base now In-App

Our Knowledge Base has moved directly into Whoosh. Rather than navigating to our website, your staff can access it right from within the product (in the collapsed left sidebar, click the � icon at the bottom). This means faster answers right where you need them!

A couple of things to know:

• Access is changing. The Knowledge Base is now only available to staff users who are logged into Whoosh. Support.whoosh.io will redirect to the new location, so existing bookmarks will still work, but access will require being logged in.
• More to come. This move will allow us to produce articles quicker, and also lays the groundwork for AI-powered help down the road. We’re excited for the future of the Knowledge Base and its ability to do even more for your team over time.

A couple of things to know:

• Access is changing. The Knowledge Base is now only available to staff users who are logged into Whoosh. Support.whoosh.io will redirect to the new location, so existing bookmarks will still work, but access will require being logged in.
• More to come. This move will allow us to produce articles quicker, and also lays the groundwork for AI-powered help down the road. We’re excited for the future of the Knowledge Base and its ability to do even more for your team over time.

Direct Membership Links

Staff can copy a unique link for every membership and package their facility offers and distribute it outside of Whoosh (email, SMS, social, browser). When a patron clicks the link, they land directly on the purchase screen for that specific membership or package with it pre-selected, ideally shortening the path from marketing to conversion.

Membership and package links live in the App URLs section of the staff app, in the same place as the existing Golf links. To share a link, click the copy icon next to the item; a unique deep link is copied to your clipboard and a confirmation toast appears.

Customer Search Functionality

For public clubs that want to allow their customers to be able to find other customers with the same customer type, this feature is for you. 

A city resident searching for another player can now find other city residents directly; a senior can find other seniors. The rest of the roster stays private, meaning you can choose, type by type, which groups can find each other. 

We value your feedback! All of these features are a result of feedback from our customers. If you have ideas or questions, please reach out to support@whoosh.io.