As we kick off 2026, team Whoosh is excited to share a handful of product updates designed to make day-to-day operations smoother for staff and more self-service for customers. This month’s release focuses on memberships, checkout, and visibility into recent changes... small improvements that add up to faster workflows, fewer follow-ups, and a better overall experience across your facility.
Details
Memberships and Packages
Did you know Whoosh supports both subscription-based memberships and one-time purchase packages for public clubs? Clubs can offer monthly memberships with optional initiation fees or minimum commitments, as well as prepaid packages with defined start and end dates. Memberships can automatically assign customer types, groups, and recurring add-ons like monthly punch passes, helping clubs streamline access, pricing, and benefits.
What's new for members and customers?
View active, upcoming, and past memberships or packages in the Whoosh app; and get notified when these change, renew or expire
Update payment methods directly if a card fails or expires
Receive clear prompts when action is required to keep benefits active
Cancel eligible subscriptions without contacting the club
As a reminder, memberships must be enabled for your club. Please reach out to support@whoosh.io to get started with these features.
Track Recent Changes
Based on customer feedback, we’ve added a new Recent Changes view that makes it easy for staff to spot updates to bookings and player details at a glance. Once enabled, any recent changes are clearly marked with a red dot directly on the agenda so nothing slips through the cracks.
From the tee sheet/agenda, click on the three lines in the top right corner of the screen. Select "View" and then toggle on "Show Recent Changes." Staff can choose how far back they want to track changes, either choosing a fixed date and time, or selecting a rolling window (i.e. the last 12 hours).
A red dot on a time slot indicates a booking change. This could include a booking being added, removed, or updated.
A red dot on a player pill indicates a player-level update, such as a player being added, transportation changes, layout updates, or rate changes.
If staff want to receive email notifications about changes, they can add their email address in Notification Settings under Additional Recipients.
Images and Inventory Counts in the POS
We’ve enhanced the POS experience in the Staff app to make checkout faster, clearer, and more accurate. Items now display their Square product images directly in Whoosh, making it easier for staff to quickly identify what they’re selling. Alongside images, you’ll also see real-time inventory counts for tracked items, so staff always know how many units are available or if an item is sold out. If an item is out of stock, Whoosh will prompt staff to confirm before adding it to an order.
Images and inventory levels are pulled directly from Square, so as long as items and variations are set up there, they’ll automatically appear in Whoosh with no additional configuration required.
Gift Cards in the Whoosh App
Building on last month’s staff-side gift card updates, customers can now use gift cards directly when checking out in the Whoosh app. When booking and paying for an activity, customers can apply one or more Square-issued gift cards to their order, making it even easier to complete reservations without needing a credit card on file. They can also view and manage gift cards directly from their personal profile.
Whoosh in the News
We’re continuing to deepen our partner ecosystem with a focus on operational excellence and the guest experience. Each of these partnerships was selected to help clubs reduce friction behind the scenes while delivering a more polished, modern experience on property.
Pace Technology – Tee sheet data now flows directly from Whoosh into Pace’s GPS system, giving staff better visibility into on-course flow and enabling proactive pace management without added oversight or disruption to the round. Read about the first of it's kind integration here.
Long Drive Agency – This partnership strengthens how clubs communicate with members, helping deliver clearer, more timely updates that reduce front-desk friction and support a more thoughtful, hospitality-first experience. Read more here.
We value your feedback! All of these features are a result of feedback from our customers. If you have ideas or questions, please reach out to support@whoosh.io.
